Terms & Conditions
LINDY LOU’S ADVENTURES IN MUSIC
TERMS & CONDITIONS
Date of last update: 13th March 2026
You must read these Terms and Conditions very carefully before you book a session with us.
GENERAL
1. All classes are payable half termly in advance, or for the remainder of a half term, with the exception of our special events.
2. Please ensure we have up to date contact details for you. If any details change, please update your account on Class For Kids.
ABOUT US
Lindy Lou’s Adventures in Music (“Lindy Lou’s”) is a registered trademark and a company incorporated in England, with its registered office at Kings Arms Yard, Ampthill, MK45 2PJ. Lindy Lou’s operates as a franchised business. When you book a class with us (“Session”) through our website, the booking and the Session itself are managed, delivered, and conducted by one of our independently owned and operated franchisees (each a “Franchisee”), rather than by Lindy Lou’s Head Office. This means that your contract is formed with the specific Franchisee named in your booking, not with Lindy Lou’s Head Office.
The Lindy Lou’s website, located at www.lindylous.co.uk (the “Website”), is owned and operated by Lindy Lou’s.
ABOUT THESE TERMS AND CONDITIONS
In these Terms and Conditions, “you” or “your” means the person using the Website or attending classes as a “Consumer” (someone using it for reasons that are mainly not related to their job or business). If you are using the Website for your work, trade, or business, then you are not a Consumer and you are not allowed to make bookings through the Website.
Some words in these Terms and Conditions have special meanings. These are called defined terms. They start with capital letters, even in the middle of a sentence. You can find out what a defined term means by looking at the place in these Terms and Conditions where it first appears in bold and in speech marks.
These Terms and Conditions are made up of two (2) "Parts":
(a) PART 1 – Booking Terms – sets out how you may enter into a contract with a Franchisee to book a Session.
(b) PART 2 – General Terms – explains the additional terms that apply generally to these Terms and Conditions.
PART 1 – BOOKING TERMS
CONTRACT FORMATION
1. To make a booking on the Website, you must tick a checkbox to confirm that you agree to these Terms and Conditions. When you tick the box and complete your booking, you enter into a legally binding contract with the Franchisee you book with. The full name and contact details of that Franchisee will be shown to you during the booking process and confirmed afterwards.
2. For clarity, you are not making a booking with Lindy Lou’s Head Quarters, and Lindy Lou’s Head Quarters is not a party to any contract you enter into with a Franchisee.
3. No matter where you live, any booking you make on the Website is treated as taking place in Great Britain and is governed by these Booking Terms (and the Terms and Conditions as a whole). These Booking Terms may change from time to time, but the version you agree to when you make your booking is the version that will apply to the contract for that specific booking.
WHO CAN BOOK AND HOW TO BOOK
4. You may only make a booking if you are at least eighteen (18) years of age.
5. The booking process is conducted in English. Translations at checkout are not currently available.
6. The booking options available on the Website may change from time to time for operational or business reasons. Currently, bookings may be made for various sessions (including classes and events) (“Sessions”). The description and price of each Session will be clearly displayed on the Website. If you require further information about a Session, you may contact the relevant Franchisee identified in the booking details.
7. As part of the booking process, you will be required to confirm your acceptance of these Terms and Conditions by selecting the relevant checkbox before completing your booking.
8. You are responsible for ensuring that all information provided in connection with your booking is complete and accurate. You must promptly notify the relevant Franchisee if any of the information you have provided changes.
9. When you submit a booking through the Website, this constitutes an offer to purchase the selected Session(s) from the relevant Franchisee. Following submission of your booking, you will receive an email acknowledging receipt of your booking request, and your selected payment method will be charged at that time. The confirmation email will set out the details of your booking, including (where applicable) the date, location and price of the Session(s). Upon receipt of this confirmation email, a legally binding contract will be formed between you and the Franchisee. These Booking Terms, together with the other applicable Terms and Conditions, will apply to that contract. For the avoidance of doubt, Lindy Lou’s is not a party to this contract and accepts no responsibility or liability arising under it.
10. Each booking is subject to review by the Franchisee. The Franchisee reserves the right to decline a booking if the child does not meet the age requirements for the class or if the class has reached its maximum capacity and cannot accommodate additional children included in the booking.
11. If a booking is declined by the Frachisee, you will be informed via email or telephone (although the Franchisee is not obliged to provide you with any reason for the decline) and the next steps will be determined by the Franchisee.
12. Booking operates on a first come, first served basis and places are not guaranteed; they are subject to availability.
13. While the Franchisee takes all reasonable care to ensure that information on the Website, including Session dates, times, descriptions, and pricing, is accurate, errors may occur. In the event of any clerical mistake, omission, or inaccuracy, the Franchisee reserves the right to correct such errors and, where necessary, to offer an alternative Session, adjust the booking, or cancel the booking with a full refund. The Franchisee shall not be liable for any losses, costs, or damages arising from such clerical errors.
PAYMENTS
14. The prices for sessions are displayed on the Website in GBP and include VAT. Lindy Lou’s Adventures in Music and the Franchisee are not responsible for any fees or charges your bank may apply for currency conversion if you make a payment in a currency other than GBP.
15. By proceeding with payment, you confirm that the bank account or card used belongs to you, or that you have the card/account holder’s permission to use it. If you proceed with a payment method without proper authorisation, you may be held responsible by Lindy Lou’s Adventures in Music and/or the Franchisee for any resulting losses.
16. All card payments are subject to checks and authorisation by your card issuer. If the issuer declines or fails to authorise the transaction for any reason, your payment will be rejected and your booking cancelled.
17. You may choose any payment method listed at checkout. Payments are processed by an independent payment processor (Stripe) and its affiliates. The payment processor’s own terms and policies apply to that transaction. Neither Lindy Lou’s Adventures in Music nor the Franchisee is involved in the payment processing and will not assume any liability for those services or any errors made by the payment processor. Please review the terms and policies of your payment processor before proceeding.
Franchisee cancellation of bookings
18. The Franchisee will deliver the services you booked for the session on the date specified in your booking confirmation. However, if it becomes necessary (for example, due to legal, operational, or safety reasons), the Franchisee may need to cancel the booking — whether for a single class or an entire term. In that event, you will be contacted by email or telephone and offered one of the following options:
(i) Accept a new date/time at no extra cost; if you accept, updated booking details will be emailed to you.
(ii) Accept a credit note to redeem at a future date, including as payment towards our special events.
(iii) Decline the new date/time; if you decline, the booking will be cancelled (confirmation sent via email) and any payment you made for the original booking will be refunded.
Your cancellation rights
19. Except for the cancellation rights set out in clause 18 above, you don’t have the right to change your mind and cancel your booking. Under the Consumer Contracts Regulations 2013, bookings for leisure activities that take place on a set date or within a set time period are non-refundable.
20. This means that if you decide to cancel for any reason not covered in clause 18, or if you don’t attend your booked session, we’re unable to offer a refund or a transfer. When you book a session, your place is reserved just for you, and it may not be possible for the Franchisee to offer it to someone else if you no longer attend.
21. If you are unable to attend a scheduled session, you may gift your booking to another child of an appropriate age group and development level for the same class time and day. Advance notice is required, including the full name of the attending child and the contact email address of the accompanying responsible adult.
Holidays
22. We understand that holidays can affect schedules; however, to maintain continuity of service, we are unable to provide credits or refunds for booked holidays. Don’t forget you can gift a class you can’t attend to a child of a similar age. Please see clause 21 for details on gifting your session.
Twin Discount:
23. At Lindy Lou’s, we offer a Twin Discount for term-time sessions only. The first child is charged at full price, and the second child receives 50% off. Please note that the Twin Discount does not apply to special events due to our reduced timetable.
How to Access the Twin Discount:
24. For your first booking, please contact your Franchisee to receive your individual Twin Discount code. For all subsequent bookings made through our Priority Booking system, the discount will be applied manually by the Franchisee.
Siblings:
Older siblings attending classes:
25. We have a duty of care to provide a safe and calm environment for the young babies attending and from both previous experience and taking careful consideration, we do not allow for older children to regularly attend our baby classes. This is for a number of reasons:
o Focus on Baby Development: Our classes are carefully structured to meet the developmental needs of specific age groups for our babies, delivered at a slower pace with gentle music and movement.
o Parent-Baby Bonding: The session is intended for the parent/carer to bond with their baby, not manage multiple children.
o Safety & Overstimulation: A busy older child can disrupt the calm environment and potentially overstimulate the younger babies.
26. From time to time, we receive enquiries about an additional child attending a toddler or pre-school session. Please contact your Franchisee to check availability and arrange payment. Where space permits, additional children may attend at a 50% discount off the standard session price. Payment must be made on the day of attendance.
27. We offer seasonal events and summer holiday sessions which welcome siblings and cater for a mix of ages. These are listed on our class timetables as Mash Up classes. All children aged 6 months and above must be booked in and paid for in advance of these sessions.
Younger siblings attending classes:
28. For our term time classes, younger siblings are permitted to attend the same class as their older sibling free of charge up to the age of 18 months, and thereafter will be receive 50% off their term time sessions. For your first booking, please contact us to receive your individual Sibling Discount code. For all subsequent bookings made through our Priority Booking system, the discount will be applied manually by the Franchisee.
29. For our seasonal events, including our summer holiday sessions, all younger siblings aged 6 months and upwards must be booked in and pay for their session.
Transfer of classes
30. Your booking is valid only for the dates and times confirmed at the time of booking. If you are unable to attend your regular class(es), we may be able to transfer your booking to another available class that is suitable for your child’s age and developmental level for the remainder of the half term. Transfers are subject to availability.
31. If no suitable alternative class is available and you are unable to attend, you may gift those class(es) to another child in accordance with clause 21 above. If gifting is not an option, please note that we are unable to offer refunds or credits for missed class(es).
Your other rights of refund
32. You’re protected by law if the services you receive aren’t carried out with reasonable care and skill, aren’t fairly priced (when no price was agreed upfront), or aren’t finished within a reasonable time (when no timeframe was set).
33. If you think the service you received doesn’t meet these standards, you should contact the Franchisee directly and as soon as reasonably possible. The Franchisee is responsible for investigating and addressing any concerns or complaints. For the avoidance of doubt, Lindy Lou’s is not a party to any contract between you and the Franchisee and does not accept any responsibility or liability in relation to such matters.
HEALTH & SAFETY and FIRST AID
34. While Lindy Lou’s staff and management endeavour to ensure the safety of all our customers, it remains the responsibility of accompanying adults and guardians to supervise the children in their care whilst attending the sessions.
35. All children must be accompanied by a responsible adult and remain the responsibility of said adult at all times. Parents and guardians must:-
a. Remain on the premises at all times.
b. Monitor their child to ensure their safety.
c. Know where their child is and ensure that the child is able to locate them at all times.
36. Although Lindy Lou’s staff strive to maintain a safe environment. Should accidents occur please report any incidents immediately to a member of staff. Lindy Lou’s is under no legal obligation to provide first aiders, and in the event first aid is needed we urge you to seek medical attention for your child.
37. Whilst Lindy Lou’s staff will carry out regular maintenance checks on all equipment and ensure daily risk assessments are undertaken, we do request that we are informed if an item has become damaged or appears faulty in any way. Please do not bring anything into the room which could be a potential choking hazard. If you should you see any such item, please hand it to a member of staff immediately.
ILLNESS
38. We have a duty of care to all our families and our teachers which can include pregnant women, people with weakened immune systems and unvaccinated people, so we want to try to reduce risk of infection as much as possible. Please do not attend your class if you or your child:
• Has a fever or has had one in the previous 24 hours before your session
• Has had a rash appear in the previous 24 hours before your session
• Has had an upset stomach, vomited or had diarrhoea in the previous 48 hours before your session
• Has heavy nasal discharge
• Has discharging eyes
• Is generally feeling unwell in themselves
• Has symptoms of a possible communicable disease such as:
a. Measles (please wait at least 4 days from when the rash first appeared)
b. Chicken Pox (please wait until spots have scabbed over and they are feeling better in themselves)
c. Hand, Foot & Mouth (please wait until their symptoms have eased and are feeling better in themselves)
d. German Measles
e. Impetigo
f. Scarlet Fever
g. Norovirus
h. Whooping Cough
i. Conjunctivitis
39. We cannot offer refunds or credits for sessions missed due to illness. Don’t forget you can gift a class you can’t attend to a child of a similar age. Please see clause 21 for details on gifting your session.
PROPS & EQUIPMENT
40. During Lindy Lou Glow sessions we will use UV lighting and by taking part in the class, you permit the use of this light. Flashing lights, moving images and laser lighting will be used during the session. This could trigger a seizure in people with photosensitive epilepsy. Please monitor your child at all times for any signs of this. Should your child be showing any signs of distress during the session, please know that you can leave the room at any time to suit your child’s needs.
FIRE
41. In the event of a fire alarm activation, please leave the building immediately from the nearest fire exit and move away from the building. Do not re-enter the building until it has been deemed safe to do so.
FOOD & DRINK
42. Food and drink is NOT permitted in the room with the exception of milk for babies and a drink of water.
PHOTOGRAPHY, FILMING, AND USE OF MATERIALS
43. Filming and photographing your own child(ren) during class is permitted.
44. You must not share, distribute, publish, or post any photographs or videos of any person (other than yourself and your child) without their direct approval.
45. A franchisee may ask for all photography and filming to cease if they believe these Terms and Conditions are not being followed. Their decision is final, and continued participation in the class is contingent upon following the session leader’s instructions.
46. You are prohibited from making any commercial use of the name, likeness, or visual, audio, audio/visual materials of any Lindy Lou’s Adventures in Music session without the explicit prior written consent of Lindy Lou’s Adventures in Music. For clarity, “commercial use” includes, but is not limited to, offering for sale or selling any such materials.
47. Occasionally during your session, a franchisee may take photographs or film footage for use on our social media and advertising platforms. By agreeing to these Terms & Conditions, you consent to the unlimited use of any such photographs. If you do not wish to participate in the filming or photography, you will not be included in any shared content. If you prefer that your child is not photographed, please update your preferences in your Class4Kids account.
BAD WEATHER POLICY
48. No refunds will be given for any missed classes unless the class has been cancelled by us. Please take care when travelling to classes in adverse weather conditions.